Executive Manager, Digital Business Relationship Manager

  • Competitive
  • New York City, NY, USA
  • Festanstellung, Vollzeit
  • BNY Mellon
  • 23 Feb 19

Executive Manager, Digital Business Relationship Manager

Executive Manager, Digital Business Relationship Manager
Provides strategic support for technology-related initiatives across Lines of Business. Develops and manages multiple client relationships at a senior management level within the business unit to ensure client satisfaction and the development of efficient business systems. Manages the relationship management department and is the main liaison between business unit management and CTS. May also manage service level management requirements for one or more business units Leads strategy for developing and managing multiple client relationships to ensure development of efficient business systems. Manages client expectations at top levels of client organization to ensure client satisfaction. Presents quantitative and qualitative business case for each project and ensures use in scoping project efforts. Functions as a single point of contact for customer issues. Serves as an advocate for customer's position and requests. May also manage the development of quantitative and qualitative service level metrics. Manages, motivates and directs group managers to ensure proper allocation of resources, attainment of project goals and client satisfaction. Leads strategy to promote good business management. Develops and promotes relationships with both client and project teams. Monitors and influences service levels. Serves as the lead liaison and expert resource between business units and CTS, communicates changes which impact client or business including changes in staff, technology, policy, procedures, or practices. Manages Relationship Management function through group managers. Contributes to the achievement of Relationship Management objectives


Bachelor's degree in arelated discipline or equivalent work experience required, advanced degreepreferred 15+ years of technical and/or management experience required,experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 45359
Job: Information Technology
Organization: Private Wealth Mgmt Technology-HR13730
Requisition Number: 1901443