GBAM Portal Application / Product Manager

  • Competitive
  • New York City, NY, USA
  • Festanstellung, Vollzeit
  • Bank of America Corporation
  • 17 Nov 18

GBAM Portal Application / Product Manager

Job Description:

GBAM Portal Application / Product Manager

GBAM Portfolio Management Team owns the GABM Portal Application and we are looking for an energetic Product Manager to join our team. GABM Portal is a proprietary PPM Tool developed in-house to manage the Program Portfolio. This application establishes a golden source of project data; allowing for greater consistency, transparency, granularity and traceability in project management. Portal Data is key in understanding and assessing Portfolio Health, providing intelligence for Sr. Mgmt decision making. End-users (Program and Project Managers) benefit through an automated, self-service project framework and reporting toolkit. Automation of Status Reports alone saves busy PMs hours of repetitive manual work. We currently have 6k active users and expect to grow to 10k active users by the end of the year.
The Role
• You understand key Project and Program Management Methodologies and are passionate about creating and improving a product that Project Managers will love. You are empathetic in understanding user experience and can "think like the customer" using multiple personas and looking at functionalities from different perspectives.
• You are also comfortable interfacing between the end customer and the engineering team, translating customer needs into clear, easy to understand technical requirements. Although your developers may not report to you, they will view you as the Sherpa guiding them up the mountain.
• You are the Tool Ambassador and can create reports, charts, graphics, articles, and other resources that promote the product. You can multi-task & maintain multi-layered communication channels like demos, mass-trainings, town-halls, office hours, Q&A sessions, 1-1 sessions, newsletters/blog posts, release notes, written and video tutorials etc.
• You are metric driven: you create, measure, and monitor metrics to ensure that we are always heading in the right direction.
• You manage LOB expectations and help them prioritize new features to ensure fit with overall product strategy and Team objectives. You keep "you ear close to the ground" and have your "finger on the pulse" of organizational hot topics.
• You act as the internal and external focal point for the resolution of product issues. You oversee the customer support ZenDesk (handled by MAPS team); helping users investigate and resolve technical issues. You are not satisfied until you get to the true root source of the problem.
• You can understand how changes or new features will tie into, or impact our existing platform . You understand the tradeoffs between various implementation paths and can properly balance the need for product speed and flexibility with the cost of technical debt.

Must Have:
• Solid Project Management / PMO skills
• User Training/ Communications/ Customer Service experience
• In-depth, hands-on experience with one Project Mgmt Method/ Framework (Agile, Scrum, Waterfall, PMP, Prince, Scaled Agile, SAFE)
• Advanced Excel Skills (pivots, v-lookups, macros) to facilitate data analysis
• Excellent Microsoft Office skills; Excel, PowerPoint, SharePoint, Visio, Word

Preferred:
• Jira - Managing E2E workflow of tickets through Kanban Boards, Sprint Boards and Backlog Board
• Working knowledge of Agile processes and terminology
• Experience with at least one project management tool (MS Project, Clarity, Rally, HP PPM, Primavera, Planview etc.)
• Proficiency using SharePoint to manage documents

Nice to have:
• Database/ SQL UX/ Wire framing Development experience (in any language)

Shift:
1st shift (United States of America)

Hours Per Week:
40