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Intermediary Client Associate

Schroders Investment Management
New York City, USA
Gepostet vor 4 Tagen Permanent Competitive
Intermediary Client Associate
Position Overview
The Intermediary Client Associate is part of the Intermediary Client Service Team, working on client reporting, ad hoc projects and be a central point of contact for assigned Intermediary clients of Schroder Investment Management North America. The role requires someone with the ability to understand all aspects of the client's accounts, including but not limited to legal, operational, compliance, and general investment product related issues. This role is part of a team of the Client Service Team within US Intermediary Business, which includes Sub-advisory, General Insurance, Defined Contribution and Retail channels. The ideal candidate will be a team player, be focused on providing best in class client service and and completing client requests in a timely manner.
Responsibilities
Production of Client Reports / Client Service Administration (75%)
  • Preparation of accurate monthly/quarterly/annually and ad hoc reporting in a timely manner and/or by the stated deadline.
  • Complete complex reporting requirements for Sub-advised clients, such as 15c and prospectus requests.
  • Develop technical skills and participate in local/global firm initiatives to streamline processes and functions vital to servicing clients.
  • Provide ongoing maintenance of CRM database, client distribution lists and other client informational spreadsheets.
  • Coordination of presentation material ahead of client meetings.

Relationship Management and Service Development (10%)
  • Proactively manage and develop relationships with Intermediary clients and colleagues at Schroders to effectively complete your job.
  • Attain a deeper understanding of the needs and requirements of current and prospective Intermediary clients which will allow you to proactively shape and define the required service proposition for each key strategic client.
  • Assist with the coordination of new accounts through the Global Institutional Client Take On (GICTO) process which includes but is not limited to gathering necessary documentation, coordinating efforts with the client and our Transitions team in London, and coordinating funding with the client. Ensure all internal procedures are followed and necessary information is obtained to register client on relevant systems and inform relevant internal departments as appropriate.
  • Coordinate and communicate authorized cash flows to the appropriate internal teams.
  • Follow the policies and procedures as defined by your manager that will allow you to effectively complete your job.
  • Keep up to date on Schroders products and vehicles.

Inquiries from Clients (15%)
  • General assistance to sales teams when issues arise pertaining to Intermediary clients.
  • Respond promptly and professionally to requests from clients.
  • Act as the central point of contact for all client issues and act as the liaison with internal teams (i.e., portfolio management, operations, marketing, etc.) to get the issue resolved.

Basic Qualifications
  • Bachelor's degree.
  • Up to 2 years of experience in client service, operations, sales, or portfolio management support.
  • Prior work experience in financial services preferred.
  • Advanced proficiency with Microsoft Office Suite (MS Outlook, Word, Excel and PowerPoint).

Preferred Qualifications
  • Strong team orientation
  • Enthusiastic and client-oriented mentality
  • Experience working with a broad array of asset classes preferred.
  • Strong interpersonal and written/verbal communication skills, including email correspondence. Demonstrated ability to explain relatively complex concepts in a clear and concise manner.
  • Thorough and attentive to detail.
  • Ability to multi-task and manage competing priorities while meeting deadlines. Responsible for planning own workload typically against a backdrop of changing priorities and/or external events for the coming quarter.
  • Excellent judgement and problem solving skills; escalate issues as appropriate.
  • Experience with SalesForce.com preferred.

ADA
Schroder Investment Management North America Inc. complies with the Americans with Disabilities Act of 1990.
EEO/Affirmative Action
Schroder Investment Management North America Inc. is an affirmative action-equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, age, marital status, national origin, ancestry, sex, sexual orientation, gender identity or expression, intellectual disability, mental disability or physical disability, including, but not limited to, blindness, or protected veteran status.

Job ID  4561
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