Production Management Support : Electronic Trading

  • Competitive
  • New York City, NY, USA
  • Festanstellung, Vollzeit
  • Morgan Stanley USA
  • 17 Nov 18

Production Management Support : Electronic Trading

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology
Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businessesâ€"and to our own.

QAPM is a division that provides Quality Assurance and Production Management services to all clients within the Firm. QAPM partners with the development teams to ensure seamless technology delivery to our clients: ISGT, CPT, MSIM, MSWM Tech, ED&S, and TIR.
This division will support the evolution of technology platforms, tools to manage and maintain our production plant, and ensure the implementation and adherence to proper operational controls to manage risk.

MSET Production Management team is responsible for ensuring the stability of business critical client and server-based application processes and their associated infrastructure as well as assisting users of the applications by acting as a point of contact for both application and data queries.

Candidates would be expected to perform the following roles:
- Proactive & reactive ready-for-business checks, real-time monitoring of processes, connections & business workflows
- Notify the business unit of system issues or fix the failures in a timely manner.
- Liaise with external parties to resolve issues.
- Investigating and resolve data quality issues, user queries, system break/fix.
- Escalate problems to core development and engineering groups where appropriate
- Work closely with IST to ensure the support team has thorough knowledge of the applications
- Document recovery procedures and provide operational enhancements, build tools to improve operational efficiency.
- Provide Client requirements and feedback into the applications
- Work closely with IST and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks.

Qualifications:

Skills Needed
- Experience supporting Equities trading and ability to interact directly with trading desk
- Manage outage resolution calls, significant incidents/events and coordinating communications within a trade floor environment.
- Acting as a primary escalation /communication point between Application development teams and Business Units
- Solid understanding of client-server applications and distributed systems
- Strong infrastructure knowledge in Linux / Unix, Windows, databases, storage and networking technologies
- Knowledge of scripting languages, KSH, Perl, Java/script family, CGI, XML, Python a plus
- Good working knowledge of FIX a plus
- Can do attitude
- Candidates should have experience in the financial services industry.