Senior Product Manager

  • Competitive
  • Smithfield, RI, USA
  • Festanstellung, Vollzeit
  • Fidelity Investments
  • 19 Feb 18 2018-02-19

Senior Product Manager

Assists with the development of the vision, strategy, and business plans for multiple projects related to Online Account Opening. Serves as the Online Account Opening product manager to lead the execution of digital sales conversion strategy.

Primary Responsibilities:

  • Makes strategic recommendations on optimization and analytics related to Online Account Opening performance.
  • Leads Account Opening scorecard publication and analysis of insights.
  • Identifies innovative opportunities to enhance customer experience and optimize more qualified leads into the Account Opening experience.
  • Reviews operational aspects of the projects, including deliverables prepared by team and budget.
  • Project manages the delivery of Online Account Opening projects and enhancements on Fidelity.com.
  • Facilitates the definition of project scope, goals, and deliverables.
  • Monitors and reports on progress and escalate issues that may impact delivery dates.
  • Coordinates the implementation of multiple projects in partnership with product and technology teams.
  • Develops next generation end-to-end journey mapping.
  • Reviews project evaluations and assessments of results.
  • Facilitates online programs to ensure best-in-class experiences, including redesigning sections of the website, improving customer experience, increasing sales effectiveness of the web channel, coordinating integration with broader technology and digital initiatives, and launching new products.
  • Defines and manages a customer, prospect, and representative testing strategy to provide direction and validation of changes.


Education and Experience :

Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience in the job offered or five (5) years of experience in business analysis and project management within an asset management or risk technology environment.

Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience in business analysis and project management within an asset management or risk technology environment.

Skills and Knowledge :

Candidate must also possess:

  • Demonstrated Expertise ("DE") in process modeling using UML (use cases, sequence diagrams, and activity diagrams) and traceability metrics mapping.
  • DE performing large/complex data analysis (customer throughput analysis, pathway analysis, and scorecard metrics analysis) and creating data analysis reports using SQL Server Reporting Services, Tealeaf, or Adobe SiteCatalyst.
  • DE project managing technology and complex data analysis reporting projects within an asset management environment.
  • DE creating logic and queries to support reporting and automated data push and pull processes within an asset management reporting environment.

#PE1M2 Education and Experience :

Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience in the job offered or five (5) years of experience in business analysis and project management within an asset management or risk technology environment.

Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience in business analysis and project management within an asset management or risk technology environment.

Skills and Knowledge :

Candidate must also possess:

  • Demonstrated Expertise ("DE") in process modeling using UML (use cases, sequence diagrams, and activity diagrams) and traceability metrics mapping.
  • DE performing large/complex data analysis (customer throughput analysis, pathway analysis, and scorecard metrics analysis) and creating data analysis reports using SQL Server Reporting Services, Tealeaf, or Adobe SiteCatalyst.
  • DE project managing technology and complex data analysis reporting projects within an asset management environment.
  • DE creating logic and queries to support reporting and automated data push and pull processes within an asset management reporting environment.

#PE1M2