Genesys Pure Engage Lead Genesys Pure Engage Lead …

Cognizant
in Richmond, VA, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Cognizant
in Richmond, VA, USA
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Genesys Pure Engage Lead
Technology Architect
Qualification:
Bachelor's in engineering or equivalent
"Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

Responsibility:

lead the project for all client facing communication assist in end to end solution design for FTI eservices chat GMS and Cobrowse systems
Exp 8 9 years needs to have good client communication and leadership skills
Skills
Genesys eServices Genesys Chat Genesys Cobrowse Genesys mobile Services Knowledge on Genesys SDK and API consumption
Very strong in fundamental concepts in Genesys Framework that includes Genesys CME and Genesys IRD
Should have experience in Genesys 8x platform deployment SIP based platform configuration management
Should have experience in Genesys Inbound and Outbound solution
Should have experience in troubleshooting Genesys issues and comfortable analyzing TSever and URS logs
Should have experience and expertise working on Genesys real time reports CC Pulse Pulse
Must have experience is CMEGA SCI GAX WDEIWS deployment configuration management Knowledge in eservice and Infomart would be an added

Must Have Skills
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  • Genesys CC Analyzer/CC Pulse +
    \t
  • Genesys Agent Desktop
    \t
  • Genesys CIM Platform
    \t
  • IVR
    \t
  • Call Center HC
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