Lean Transformation Manager - Banking - Dubai

  • Competitive
  • Dubai, VAE
  • Festanstellung, Vollzeit
  • Westbourne Partners
  • 07 Dez 18

The candidate will be responsible for running and ensuring the success of Lean initiatives with a focus on delivering value to customer across business and support divisions within. The incumbent will also be responsible to provide expertise on Lean/ Six Sigma/ Change Management standards and methodology.

Position: Lean Transformation Manager

Entity: Group Strategy

Location: Doha, Qatar


About us: We are the largest Financial Services firm in the MENA region with international offices across Africa, Asia, Europe and the Middle East.


Duties & Responsibilities:

  • Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency
  • Ensure the success of end-to-end process improvement initiatives across business and support divisions
  • Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
  • Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
  • Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
  • Work closely with members of business and support divisions to jointly improve on relevant KPIs
  • Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
  • Report on progress on a regular basis for relevant projects
  • Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques
  • Assist in creating awareness within the bank for client orientation, quality and efficiency
  • Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
  • Assist in ensuring the transfer of new solutions or processes into ongoing operations


Education and Experience Requirements:

  • University degree (MBA preferred but not required) from leading academic institution with focus on business administration
  • 10 years’ work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
  • Operational and project management experience including the lead of large company wide program deployments
  • Certified Six Sigma Black Belt experience and technical mastery
  • Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
  • Minimum of 5 years’ experience as lead instructor to train other Black Belts and/ or Green Belts
  • Experience in coaching Six Sigma projects from initiation to closure
  • Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
  • Strong knowledge of financial services from an operational and support perspective