Responsibilities
- Lead the development, delivery, and ongoing enhancement of the insurance product roadmap to drive strong customer experiences and increase insurance activation across markets.
- Prioritize and implement roadmap initiatives, including new features and services, to strengthen customer value propositions, improve engagement, support revenue growth, and enhance operational efficiency.
- Partner closely with regional and local market teams to align on strategy, promote adoption of new experiences, and foster a culture of continuous improvement with a customer-first mindset.
- Collaborate with cross-functional stakeholders across Digital, Customer Experience, Operations, Product, Technology, and related functions to deliver insurance servicing and claims journeys.
- Shape and refine product strategies, value propositions, and playbooks for insurance features and services, ensuring alignment across markets and clear plans to address capability gaps.
- Oversee the full insurance product backlog, maintaining transparency, quality, control, and alignment across markets.
- Track, analyze, and report on product performance, including digital adoption, customer engagement, claims outcomes, and other key business metrics.
- Secure buy-in and support the adoption of the platform as the preferred solution for insurance servicing and claims management.
- Work with non-insurance product teams to deliver a seamless and connected customer experience within the app.
- Provide leadership, guidance, and strategic input to internal stakeholders and market teams to support successful delivery and business impact.
- Ensure all product initiatives are delivered within approved budgets, timelines, and financial assumptions.
- Bachelor's or master's degree in Computer Science, Business, or a related field.
- At least 10 years of experience in product ownership or product management within start-up, technology, or financial services environments.
- At least 10 years of experience in the insurance industry, preferably in regional, multinational, or global leadership roles.
- At least 7 years of experience in developing and optimizing servicing and claims journeys for B2C solutions.
- Strong experience in mobile app product delivery, Agile ways of working, Product Management, and Project Management methodologies such as Scrum.
- Solid understanding of financial services, insurance servicing and claims, transformation, project delivery, and commercial success across Asia.
- Proven ability to deliver digital products and create customer value in a multinational environment.
- Strong people leadership, stakeholder management, and cross-cultural collaboration skills.
- Excellent communication skills with the ability to adapt messaging for different audiences.
- Ability to work through ambiguity, navigate change, and build alignment across diverse teams.
- Commercially minded, execution-focused, and effective in a fast-paced environment.
Job ID JN -082026-2006413
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