Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

We're looking for a CLX Advocate to help our Dutch customers through some of the most stressful moments they'll face as policyholders. You'll sit within our Claims Experience squad and own the full claims journey - from first report to resolution - making sure every interaction is fast, fair, and handled with real care. This job is for the most part remote, and we will ask you to come to the office once a week (and if needed).

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

• Take ownership of the complex and sensitive claims that fall outside automated handling - the ones where judgment, empathy, and experience actually matter
• Handle claims end to end across email, phone, and app for our customers - from first report to resolution
• Investigate and settle claims independently, keeping resolution times tight
• Organize and prioritize your daily caseload so nothing slips and no customer waits longer than they should
• Partner with Claims Advocates and your Squad Leader to flag edge cases and help shape how we handle them
• Spot patterns in recurring claim types and feed them back to the team to drive smarter processes
• Keep every customer interaction aligned with Lemonade's tone - especially when the conversation is hard

What you'll need

• Min. 3+ years of hands-on claims-handling experience
• Fluency in Dutch and English - you'll be switching between both daily
• Wft Basis and Wft Schade is a big plus
• A customer-first mindset: you investigate and resolve, you don't just process
• Comfort working in a fast-paced environment where priorities shift and you adapt quickly
• Empathy and patience that hold up even when a customer is stressed or frustrated
• Genuine curiosity about AI tools and how they can make your work sharper - at Lemonade, that's just how we operate
• Ready to work in an office environment most days of the week

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.