RTA Litigation Claims Handler

This is a great job for someone who has experience handling RTA claims and enjoys helping customers through what can often be a challenging time. It's ideal if you're confident managing your own caseload, enjoy working towards targets, and want to be part of a supportive team that is focused on delivering great outcomes for customers.

A bit about the job:

You'll join our Claims team, helping customers progress Road Traffic Accident claims from start to finish. You'll manage a mixed caseload of litigated and non-litigated claims, delivering excellent service and clear guidance throughout the claims journey. Working closely with colleagues, customers and legal representatives, you'll help achieve fair outcomes while maintaining high technical and customer service standards. You'll also play a part in improving how we work, helping us deliver even better experiences for our customers. That's because at Aviva, we're here for people when it matters most.

Skills and experience we're looking for:

• Experience handling RTA claims within an insurance or legal environment, with knowledge of the Official Injury Claim (OIC) process, MOJ Claims Portal, and/or Fast Track personal injury claims.
• Understanding of the Civil Procedure Rules and Pre-Action Protocol for Low Value Personal Injury Claims.
• Strong customer focus, with the ability to build positive relationships and explain complex information in a clear and simple way.
• Excellent attention to detail, with the ability to manage competing priorities and maintain high levels of accuracy.
• Proven ability to work towards and achieve service, quality, and performance targets in a fast-paced environment.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% annual salary, (actual amount depends on your performance and Aviva's.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, Please email zsombor.szekeres@aviva.com.