Introduction

Company cultures & job summary

Our client is looking for an experienced IT Systems Manager to lead the operational integrity, security, and continuous improvement of their IT systems and services. You'll need a solid background in enterprise IT management, ITIL, and working within ISO/IEC 27001 and Cyber Essentials Plus environments. This is a senior role reporting directly to the IT & CSEC Director, with real ownership and leadership responsibility.

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Working Patterns and location - Hybrid - 3 days on site per week

Key responsibilities

• Own the availability, performance, and security of all IT systems and services.

• Lead and line manage IT Support staff across Service Desk and Network & Security functions.

• Manage IT operational processes including incident, change, problem, and asset management.

• Define and maintain the IT strategy and roadmap aligned with business and defence requirements.

• Implement and maintain security controls in line with ISO/IEC 27001 and Cyber Essentials Plus.

• Oversee third-party supplier performance and manage external service delivery.

• Chair or contribute to the Change Advisory Board (CAB) as required.

• Conduct performance reviews and drive professional development across the IT team.

Skills & experience

• Proven experience managing enterprise IT systems and services in a complex organisation.

• Demonstrable leadership and people management experience within an IT function.

• Strong working knowledge of ITIL service management principles and processes.

• Solid understanding of Microsoft 365, infrastructure, networking, and security platforms.

• Experience operating within ISO/IEC 20000-1 and ISO/IEC 27001 certified environments.

• Experience supporting or managing Cyber Essentials Plus assessments.

• Strong stakeholder management and communication skills across technical and non-technical audiences.

The client would also like to see some of the below, but this is not essential:

• ITIL 4 Managing Professional qualification or equivalent certification.

• ISO/IEC 20000-1 or ISO/IEC 27001 Lead Implementer or Lead Auditor certification.

• Relevant technical or IT management qualifications at degree level or equivalent.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

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You will be required to hold a minimum of SC Clearance. If you do not hold an active SC Clearance, please familiarise yourself with the vetting process before applying.

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