Your Opportunity:

Due to an internal promotion and continued growth, you'll join a team of approximately 20 that have created a collaborative team culture where everyone works well together under the direction of an experienced Team Leader who is down-to-earth and leads from the front.

You'll get two days WFH once settled into your new role giving you outstanding work/life balance along with 25 days annual leave.

You'll join a business that is known for their strong culture, experienced leadership, and a business that has a growing global presence.

It's also a business that promotes from within so it could be that your next career move is still with them.

This is NOT a cold-calling sales position.

Key Responsibilities:

You'll be responsible for guiding suppliers and customers through their onboarding, registration and renewal process, combining phone-based customer service with administration and data validation.

• Conduct outbound calls from suppliers and customers to assist with registrations, renewals and onboarding.
• Manage approximately 40 customer calls per day, while effectively prioritising administration and validation responsibilities.
• Build strong relationships with customers and provide clear guidance throughout the process.
• Maintain accurate customer information and activity within the CRM system.
• Act as a first point of contact for customer enquiries, including basic IT and procedural support.
• Validate online questionnaires with a high level of accuracy and attention to detail.
• Process and provide information regarding subscription fees and payments.
• Communicate status updates and assist customers with documentation and outstanding requirements.
• Support continuous improvement initiatives and actively contribute to team meetings.
• Consistently work towards individual KPIs and customer service targets.

About You:

We're looking for someone who genuinely enjoys speaking with customers, has strong attention to detail and is comfortable working within a target-driven environment.

You will ideally have:

• Previous 2+ years' experience within customer service, customer support, client services or a similar phone-based position.
• Confidence making outbound customer calls and communicating via phone and email.
• Previous experience working towards KPIs, targets or service-level expectations.
• Excellent communication skills and a confident, professional telephone manner.
• Strong attention to detail, particularly when reviewing customer information and documentation.
• The ability to effectively prioritise your workload and move between customer calls and administrative tasks.
• Previous CRM experience would be advantageous.

Apply Today

Submit your CV directly via email to Maria Saavedra on maria.saavedra@roberthalf.com.au or by pressing the Apply button.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

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