We are partnering with a leading organisation to recruit an experienced IT Support Officer to deliver high-quality, customer-facing and deskside support to users. This role is ideal for someone who enjoys blending technical troubleshooting with exceptional customer service in a fast-paced, service-driven environment.
Your new role
You will provide hands-on IT support across end-user computing and learning environments, including desktops, laptops, mobile devices, AV/video-conferencing equipment and standard software platforms.
Key Responsibilities
- General IT Support - Troubleshoot and resolve incidents and service requests
- Multi-channel Support - Provide assistance via phone, email, service desk and in-person, escalating issues to operational teams where required.
- Service Delivery Processes - Follow agreed support frameworks to ensure efficient and effective delivery of IT services.
- Asset Management - Track and maintain all procured assets in the asset management system, ensuring compliance for audit purposes.
- Audio-Visual Support - Assist with maintaining in-venue AV equipment across the organisation
- Device Deployment - Deliver, configure and set up desktop and workstation computers
- Documentation - Create and maintain technical documentation, troubleshooting steps, error logs and knowledge-based articles.
- Demonstrated experience working in a desktop support officer, customer-facing or field support roles
- Strong customer service capability with a proactive, solutions-focused mindset.
- Solid technical troubleshooting skills across end-user devices, AV equipment and standard software platforms.
- Experience supporting Windows environments, mobile devices and common enterprise applications.
- Ability to work independently, communicate clearly and manage competing priorities.
- A collaborative approach and willingness to contribute to team-wide improvement initiatives.
- Varied technical exposure - Gain experience across end-user computing, AV/Video conferencing, mobile devices etc.
- 12 month - long contract
- Great team culture and collaboration
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
