About the role

As a Senior Audio Visual Support Specialist, you will make an impact by designing, programming, and implementing AV control and DSP systems, and providing specialist AV support for large conference environments - including configuring and managing systems remotely. You will be a valued member of the AV Support team and work collaboratively with Networking, Security, WPS, and OEM/vendor partners.

In this role, you will:

• Design and implement AV control systems and DSP programming for large conference environments
• Program and configure control systems (e.g., Crestron) and DSP platforms (e.g., Biamp Tesira) to support complex AV setups
• Provide specialist AV support for large conference spaces, including remote configuration and management
• Conduct in-depth troubleshooting of AV systems, including routing, control, and networking issues, using tools such as Tesira, Extron Toolbelt, ScreenMeet, Intuiface, Neat Pulse, Logitech Sync, and Zoom Console
• Coordinate RMAs and liaise with OEMs and vendors to support hardware issues

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Sydney, NSW, requiring time in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Experience with DSP programming, AV system design and implementation, and control system programming
• Hands-on knowledge of Crestron and Biamp Tesira platforms
• Experience providing specialist AV support for large conference environments, including remote configuration and management
• Working knowledge of audio-video routing concepts, including EDID, HDCP, display/source resolutions, and audio-video extension over HDBaseT, switchers, and matrix switchers
• Foundational networking knowledge, including LAN/WAN/WLAN, network topologies, TCP/IP, HTTP, HTTPS, Telnet, SSH, and FTP, along with familiarity with routers, switches, modems, IP addressing, and subnetting

These will help you stand out

• Understanding of Dante audio networking, including Dante Controller and crosspoint routing
• CTS-I certification
• Ability to read AV schematics and understand signal flow across inputs, outputs, DSPs, switchers, control processors, and displays
• Familiarity with AV control systems and basic networking protocols (IP, DHCP, SSH, HTTP, HTTPS, Telnet)
• Basic understanding of USB connectivity, USB hubs, and USB extension over Cat6