Job Description

Why Join Us?

• Join a global leader in claims management and restoration services
• Long-term career development opportunities within Crawford
• Exposure to supplier performance, analytics and stakeholder management
• Collaborative and supportive team environment
• Flexible working arrangements to support work-life balance

About You

You're a highly organised and analytical professional who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.

You might currently work in:

• Supplier Support or Supplier Coordination
• Account Support or Account Management
• Insurance Administration or Operations
• Claims Support or Service Delivery
• Performance Reporting or Business Support

We're looking for someone who:

• Has experience within insurance or a related service-based environment
• Demonstrates strong analytical and problem-solving capability
• Has advanced attention to detail and reporting accuracy
• Builds rapport quickly and communicates effectively with stakeholders
• Is proficient in Microsoft Excel and Microsoft Word
• Takes ownership and consistently delivers quality outcomes

The Opportunity

As a Supplier Performance Support Coordinator, you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.

Your responsibilities will include:

• Support preparation and delivery of supplier scorecards and reporting
• Analyse supplier performance data and identify trends and risks
• Assist with supplier performance reviews and improvement plans
• Track supplier outcomes against agreed performance measures
• Produce operational reporting and Blueprint compliance reporting
• Maintain supplier records and support data integrity
• Assist with supplier escalations and stakeholder communications
• Support service delivery against agreed SLAs and client standards
• Build strong relationships with suppliers, adjusters and internal teams

Requirements

Essential

• Experience within the insurance industry
• Experience in administration, support coordination or account support
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel and Microsoft Word skills
• Excellent communication and stakeholder management skills
• Strong attention to detail and organisational skills

Desirable

• Knowledge of insurance builders and restoration contractors
• Exposure to supplier performance, compliance or operational reporting
• Experience working with service provider networks or supplier relationships

Ready to Take the Next Step?

Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.

Additional Information

• Employment is subject to a national police check
• Applicants must be Australian or New Zealand citizens or permanent residents
• Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed