Description

Exciting opportunity to work at our Lake Grace branch as a Customer Banking Specialist!

We have three rosters we can support for this role:

Roster 1 (26 hours/week)

• Monday, Thursday and Friday: 9.15am - 5.00pm
• Tuesday and Wednesday: 9.15am - 1.15pm

Roster 2 (14 hours/week)

• Monday and Wednesday: 9.15am - 5.00pm

Roster 3 (Full time - 38 hours/week)

• Monday - Friday, 8.30am - 4.51pm

What is a Multi-Channel Branch?

• Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 15/08/2026