We are looking for an experienced IT Service Desk Officer to join a large-scale technology deployment program supporting multiple sites across New South Wales. This is a hands-on role that combines traditional service desk support with onsite technology deployments, making it ideal for someone who enjoys a mix of customer support and field-based technical work.
Key Responsibilities

• Provide Level 1/2 IT support to end users via phone, email and onsite.
• Deploy, configure and support desktops, laptops, docking stations, monitors and other end-user devices.
• Install and troubleshoot network printers and basic networking equipment.
• Support technology rollouts, office moves and new site deployments across multiple locations.
• Decommission IT equipment and ensure assets are managed in line with project requirements.
• Diagnose and resolve hardware, software, connectivity and peripheral issues.
• Escalate complex incidents where required and maintain accurate service records.
• Deliver excellent customer service while supporting users in both office and field environments.
• Travel to various sites as required to provide onsite support and resolve technical issues.
• Participate in occasional after-hours work to support deployments and critical activities.

About You

• Experience in an IT Service Desk, Desktop Support or Field Support role.
• Hands-on experience deploying PCs, laptops, docking stations, monitors and network printers.
• Strong troubleshooting skills across Windows environments, Microsoft 365 and basic networking.
• Experience supporting office technology deployments or refresh projects is highly regarded.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Current driver's licence and willingness to travel between sites.

What's on Offer

• Join a large and impactful technology deployment program.
• Work across multiple sites with a varied mix of service desk and field support responsibilities.
• Collaborative team environment.
• Opportunity to build experience supporting enterprise-scale IT infrastructure.