This is an excellent opportunity for an experienced application support professional with exposure to core banking systems and banking operations. You will play a key role in supporting and maintaining critical banking applications while ensuring system stability, performance, and availability.
Key Responsibilities
- Provide Level 2 application support for core banking systems and related banking applications.
- Monitor, triage, and resolve incidents, service requests, and technical issues in a timely manner.
- Support the day-to-day operation and maintenance of the Ultracs Core Banking System.
- Investigate system alerts and escalate issues to internal teams or external vendors where required.
- Maintain technical documentation, operational procedures, and support processes.
- Communicate effectively with stakeholders regarding the status of incidents and requests.
- Assist with disaster recovery, business continuity, and emergency support activities.
- Monitor system performance and availability to ensure optimal service delivery.
- Ensure all activities adhere to risk management, compliance, and governance requirements.
- 2+ years' experience in Application Support, Technical Support, or Banking System Support.
- Experience supporting banking applications or financial services platforms.
- Exposure to Core Banking Systems, preferably Ultracs or similar platforms.
- Understanding of payment systems and banking operations.
- Strong troubleshooting, incident management, and problem-solving skills.
- Experience working within ITIL-based environments.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with business users, vendors, and technical teams.
- Tertiary qualification in Information Technology or a related discipline.
- ITIL Certification (highly regarded).
- Experience supporting Banking Systems, Payment Services, and Core Banking Applications.
- Prior exposure to Ultracs Core Banking Application Support will be highly advantageous.
- Join one of Australia's leading customer-owned banks.
- Work in a collaborative and supportive technology team.
- Modern office location in Barangaroo, Sydney.
- Gain valuable experience supporting critical banking platforms.
- 12-month fixed-term contract with the potential to expand your banking technology expertise.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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