Werkstudent Chargeback Procesing & Retrieval (m/w/d)




Who we are



PAYONE is a joint venture between Worldline and the DSV Group (Deutscher Sparkassenverlag) and one of the leading payment service providers in Germany and Austria. With more than 260,000 customers and six billion transactions processed per year, we enable merchants and service providers - whether in-store, mobile or online - to meet the demands of cashless payments through fast, simple and reliable digital processes. We offer tailored solutions for companies of all sizes and industries, designed in line with the highest security standards.




Dein Verantwortungsbereich

• Unterstützung bei der Bearbeitung von Chargebacks inkl. Beleg- und Dokumentationsprüfung.


• Zusammenarbeit mit Merchant- und Zahlungsdienstleister-Teams zur Klärung von Fällen.


• Unterstützung beim Retrieval-Prozess (Beweismaterial, Transaktionsdaten) und Reporting.


• Mitwirkung an Prozessverbesserungen, SLA-Beobachtung und Datenpflege

Das bringst du mit

• Eingeschriebener Studienplatz in Wirtschaftsinformatik, Jura, Finance oder vergleichbar.


• Erste Erfahrungen oder starkes Interesse im Zahlungsverkehr, Chargebacks oder Fraud-Umfeld.


• Analytische Fähigkeiten, strukturierte Arbeitsweise und Teamfähigkeit.


• Fließendes Deutsch und gute Englisch-Kenntnisse

We are on an exciting journey in the payments industry and we are looking for proactive people who can drive positive change, take on topics actively and show what comes next, helping to move the organisation forward. At PAYONE, you will work with determined colleagues from all over the world to tackle unique challenges as a team and make a real impact on society. With an encouraging company culture, strong technology and extensive training opportunities, we support you in advancing your career. Join our team of more than 18,000 people worldwide and help shape the future - because it is yours too.



Learn more about life at PAYONE at jobs.worldline.com/payone



We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.



Information at a Glance