About FWD Group



FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com



For more information about FWD Hong Kong, please visit www.fwd.com.hk/




The Job

• Support the development of the Customer Onboarding Team under Life Operations, which will support business and comply regulatory requirements (e.g. Hong Kong, Macau, Bermuda)


• Screen pre-underwriting document and advise if any missing document from anti-money laundering ("AML") and counter-terrorist financing ("CTF") perspective


• Perform enhanced due diligence ("EDD") including but not limited to applications with complex policyholder structure (e.g. multi-layer entity, trust) and jumbo/high-net-worth cases


• Handle EDD for high risk customers during policyholder services and claims


• Oversight and manage Ops related projects, e.g. Ops system enhancement for onboarding usage, AI tools development, etc.


• Advise and educate channels on AML/CTF requirements


• Prepare and review procedures in Life Operations


• Liaise with Risk and Compliance to seek endorsement for updated procedure manuals of Life Operations


• Work closely with stakeholders across various business units including but not limited to Compliance, Strategic Partnership, New Business and Underwriting, Life Administration and Claims


• Handle ad-hoc tasks as assigned

The Person

• Degree holder in Business, Compliance, Risk Management and/or related disciplines


• Minimum 5 years' experience in life insurance sector and with knowledge on life insurance operations


• Candidate with less experience will be considered for Assistant Manager position


• Possess working experience related to case management, regulatory requirements and/or risk mitigations


• Experience in handling high-net-worth application as case manager is definitely a plus


• Deep understanding of AML requirements including EDD on complex structure (e.g. multi-layer entity, trust...)


• Analytical mindset and problem-solving skills


• Good command of both spoken and written Chinese & English


• Possess strong sense of ownership, adaptive to change


• Confident to deal with various business stakeholders independently


• A committed team player who is able to work under pressure and is determined to meet deadlines

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.