Job Responsibilities

• Examine operational bottlenecks, inefficiencies, and pain points across teams
• Break down unclear or complex situations into defined issues, priorities, and actionable steps
• Rebuild workflows and processes across functions to create more efficient future-state operations
• Design scalable ways of working that enhance alignment, clarity, and decision effectiveness
• Question existing practices and identify opportunities to improve how the organisation operates
• Bring together different functions to align on priorities, decisions, and ways of execution
• Facilitate working sessions and discussions to move initiatives forward
• Assess trade-offs, interdependencies, and broader organisational impact of initiatives
• Simplify complex topics into clear insights and recommendations for senior stakeholders
• Influence stakeholders across teams without relying on hierarchical authority
• Collaborate with digital and business teams to improve workflows, integration, and transparency
• Contribute to the design of scalable, tech-enabled processes and decision-support tools
• Identify ways to streamline operations, reduce manual effort, and improve coordination
• Ensure business needs are clearly translated into practical and effective solutions
• Support teams in transitioning to new processes and operating models
• Encourage adoption of improved workflows and decision-making practices
• Build strong relationships across functions to drive transformation initiatives
• Promote a culture focused on accountability, clarity, and adaptability

Job Duties

• Extensive experience (typically 8+ years) in transformation, process improvement, or operational strategy roles
• Proven ability to lead and contribute to cross-functional change initiatives
• Hands-on experience redesigning processes and improving organisational effectiveness at scale
• Comfortable working in complex environments with multiple stakeholders and moving parts
• Exposure to working alongside technology or digital teams to drive change
• Background in areas such as sourcing, retail, supply chain, or operations is beneficial
• Strong structured thinking and logical reasoning
• Able to quickly grasp unfamiliar domains, workflows, and organisational setups
• Systems-oriented mindset, connecting processes, behaviours, and outcomes
• Comfortable working in unclear or evolving situations without needing step-by-step guidance
• Skilled at turning complex ideas into clear, actionable recommendations
• Willing to challenge assumptions constructively and go beyond surface-level analysis
• High level of ownership, independence, and accountability
• Strong communicator with the ability to engage diverse stakeholders
• Balances strategic thinking with hands-on execution
• Thrives in dynamic environments where solutions need to be created, not just followed
• Naturally inquisitive, proactive, and continuously looking for improvements