Job Details:

• Collaborate with client and project team to develop CX & UX strategies and solutions that solve real customer/user problems, and help clients achieve their business objectives.

• Execute stakeholder interviews and design thinking workshop with business stakeholders to understand their business goals and devise strategies to achieve them.

• Design valuable and satisfying experiences on the cutting edge by utilizing human centric, agile methodologies.

• Collaborate with consultants, researchers and developers to build innovative services and technologies utilizing agile development methods and lean thinking.

• Conduct quantitative and qualitative research to gain insights into optimization opportunities

Roles and Responsibilities:

• Collaborate with designers, researchers, consultants, developers, technology exprets and internal business leaders

• Communicate, present and collaborate with client stakeholders.

• Produce: experience strategies, experience blueprints, customer journey maps, information architectures, UX flows, wireframes, UI designs, visual designs, presentations.

• Manage review and feedback provisions to produce iterative cycles of production

• Attend and actively participate in required meetings

• Create hypotheses based on analysis and mapping it to measurable KPIs for testing verification

Skills and experience :

• 5+ years of UX design work experience

• User-centered design

• Design thinking

• UX Design

• UI Design

• Data driven design

• Information architecture

• Site mapping

• Workflows

• Wireframes

• Prototyping

• Design systems

• CX frameworks

• Proficiency in standard tools for prototyping/mockups/wireframes (Figma, XD etc.)

• Customer journey mapping

• Service design & blueprinting

• Persona & segment definition

• Responsive design

• Web design

• Mobile application design

• User research & testing

• KPI definition & analysis

• Visual design tools (Photoshop / Illustrator etc.)

• Agile practices

Preferred Skills and experience :

• Product Management

• Analytics platform management

• Agile certification (SAFe or other)

• AR / VR / 3D design

• Front end coding

• Database management

• Digital marketing experience (SEO, content marketing, social media marketing, email marketing)

• Design Thinking Certification (IDEO U)