Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.

Job Description for OTC role:

The Orders to Cash role is responsible for managing customer accounts receivable, reducing aged balances, resolving billing disputes, and ensuring timely collection of outstanding invoices. This role is critical to maintaining healthy cash flow, minimizing credit risk, and supporting the company's financial objectives through proactive collection efforts and effective customer relationship management.

Essential Duties and Responsibilities:

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Contact customers by phone, email, and written correspondence regarding past-due balances.
• Research and resolve payment delays, account discrepancies, and billing disputes.
• Review customer accounts and aging reports to identify collection priorities.
• Initiate and document collection activities and follow-up actions.
• Collaborate with Billing, Sales, Sales Operations, and other departments to resolve customer issues impacting payment.
• Create, track, and monitor disputes through established workflows and systems.
• Maintain accurate collection notes and account records in company systems.
• Recommend accounts for escalation when standard collection efforts are unsuccessful.
• Support month-end close activities by providing account status updates and collection forecasts.

Additional responsibilities include:

• Monitoring mailbox and open service tickets
• Cash Application

Competencies:

• Customer Relationship Management
• Attention to Detail
• Problem Solving
• Negotiation Skills
• Accountability
• Time Management
• Collaboration
• Financial Acumen

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 2+ years of collections, accounts receivable, or related finance experience.
• Strong understanding of billing, cash application, and dispute resolution processes.
• Experience with ERP and billing systems (NetSuite, Zuora, or similar platforms preferred).
• Proficient in Microsoft Excel and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.