Introduction

Job Title:
Technical Consultant

Department:
Consulting / Technical Services

Overview:
SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we've grown to serve 2,000+ global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.

SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.

As a Technical Consultant, you will work directly with clients to configure and deploy enterprise software solutions across cloud and hybrid environments. You'll contribute to proof of concepts, participate in design and delivery phases, and help evolve our deployment capabilities using modern DevOps and container orchestration tools.

Job Description

Key Responsibilities:

• Participate in technical workshops and design sessions with clients during project initiation and definition stages
• Document functional, technical, architectural, and data management requirements in collaboration with solution architects
• Set up and maintain development and test environments using containerised platforms (e.g., Docker, Kubernetes, OpenShift)
• Configure and deploy the Sensa-NetReveal platform in Azure, hybrid cloud, and on-prem environments
• Own and manage version control and CI/CD processes, working closely with release managers and DevOps teams
• Troubleshoot complex environment, integration, and performance issues across cloud-native and legacy infrastructure
• Perform data loading, transformation, and management using SQL and Python
• Support QA and testing phases by resolving technical defects, clarifying test cases, and ensuring environment readiness
• Guide clients through SIT, UAT, and performance/security testing phases, ensuring smooth transitions
• Package software for deployment and author clear, concise installation and configuration documentation
• Provide Tier 2/3 technical support during production rollouts and post-go-live phases
• Identify opportunities for process automation, platform improvements, or client-specific enhancements
• Mentor and train junior team members and support ongoing knowledge sharing across the team

Required Skills & Qualifications:

• 4+ years of technical consulting or implementation experience in enterprise software environments
• Understanding of cloud platforms (especially Microsoft Azure) and cloud deployment models (IaaS, PaaS, hybrid)
• Experience with API integration technologies such as REST and GraphQL, as well as Spark and Kafka for data streaming and processing
• Hands-on experience with Kubernetes, OpenShift, and containerised deployments
• Solid experience with relational databases (Oracle, PostgreSQL) and advanced SQL
• Familiarity with Java/J2EE-based architectures and enterprise integration patterns
• Knowledge of application servers (WebSphere, Tomcat, JBoss, WildFly)
• Understanding of Agile methodologies and experience delivering in Agile/Scrum environments
• Strong problem-solving skills, and willingness to learn, upskill, and adapt as the organisation continues to grow and evolve

Preferred Skills & Qualifications:

• Strong background in Linux/Unix environments (e.g., RHEL, CentOS, Solaris)
• Proficiency with Python for scripting, data manipulation, and automation tasks
• Experience with DevOps practices, including version control (e.g., Git), CI/CD pipelines, and Infrastructure as Code (IaC)
• Prior experience in financial services
• Financial crime and/or compliance technology domain experience

Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.