Job Description


Responsibilities :

• Be able tohaveOn-Point communication in a proficientmanner


• Relay allinformation needed & as provided


• Addresscustomers in a professional and respectfulmanner


• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary


• Maintainup-to-date knowledge on business areas


• Maintain broadknowledge about company's products and services


• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem

• Should havescored 60% & above throughout academics - B.ComGraduate


• CustomerSupportExperience in US. Business Environment -Banking or FinancialServixespreferred.


• GoodCommunication Skills (English - USA)


• SensitizationinAmerican Culture


• Open to workinNight Shift


• Proficiency inTyping (35 wpm)


• Ability tohandle distressed Customers


• Accountabilityis required from each individual

• 5 Days Working


• One Complimentary Meal per Day


• Internet Reimbursement


• Gym Reimbursement


• Group Medical Insurance


• Mental Health support benefits


• Relocation Assistance (if Applicable)