Job Description

What you will be doing:
Program & Project Leadership

• Lead end-to-end transition and transformation programs from initiation through stabilization.
• Develop and manage integrated program plans, milestones, dependencies, budgets, and resource strategies.
• Coordinate cross-functional teams across Operations, Technology, Product, Client Management, Compliance, and Vendor organizations.
• Ensure successful execution against committed deliverables, timelines, and business objectives.

Transition Management

• Develop detailed transition strategies, implementation plans, and readiness frameworks.
• Drive knowledge transfer, operating model design, process migration, and organizational change activities.
• Manage transition governance, issue resolution, escalation management, and stakeholder communications.
• Oversee go-live planning, hypercare support, and stabilization activities

Transformation Delivery

• Lead process improvement and transformation initiatives focused on efficiency, standardization, automation, and client value.
• Identify opportunities for operational optimization and technology enablement.
• Drive continuous improvement programs and ensure realization of business benefits.
• Governance & Executive Communication
  
  • Establish program governance structures, steering committees, and executive reporting.
  • Present status updates, risks, decisions, and recommendations to senior leadership and client executives.
  • Prepare executive-level dashboards, milestone tracking, and business readiness reports.

What you bring:
Stakeholder & Client Management

• Act as the primary point of contact for clients, business leaders, and key stakeholders.
• Build and maintain strong relationships across internal and external teams.
• Manage expectations and ensure alignment on priorities, scope, and business outcomes.

Required Qualifications

• Bachelor's degree in Business, Technology, Finance, Engineering, or related field.
• 8-12+ years of project, program, transition, or transformation management experience.
• Proven experience leading large-scale business or technology transformation initiatives.
• Strong expertise in project management methodologies, governance, and change management.
• Excellent executive communication and stakeholder management skills.
• Experience managing global and cross-functional teams.

Preferred Qualifications

• PMP, PgMP, PRINCE2, Lean Six Sigma, Agile, AI Certification
• Banking, Financial Services, FinTech, BPO, or Technology industry experience.
• Experience with large-scale client conversions, migrations, or outsourcing transitions.

Key Competencies

• Strategic Thinking
• Executive Presence
• Program Governance
• Risk & Issue Management
• Financial Acumen
• Change Management
• Client Relationship Management
• Team Leadership & Influence
• Problem Solving
• Operational Excellence

Success Measures

• On-time and on-budget delivery of programs.
• Successful transition/go-live outcomes.
• Client satisfaction and stakeholder confidence.
• Achievement of transformation benefits and efficiency targets.
• Effective risk mitigation and governance compliance.
• Strong team engagement and cross-functional collaboration.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities - FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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