Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.

About the Role

We are looking for a mid-level Instructional Designer to join Candescent's L&D team in Bangalore. You will design and develop engaging learning experiences, e-learning, ILT/VILT, and blended solutions, for employees across our global locations. You will work closely with subject-matter experts, HR Business Partners, and the L&D Manager to translate business needs into effective, high-quality learning content.

Key Responsibilities

• Partner with the L&D Manager to contribute to the global learning charter, specifically owning the tool and technology perspective, including LMS governance, content standards, and platform best practices.
• Collaborate with the L&D Manager to define and maintain Cornerstone-related processes within the charter, including content lifecycle management, naming conventions, and learner journey architecture.
• Design and develop e-learning modules, ILT/VILT materials, microlearning, and job aids using structured instructional design models (ADDIE, SAM).
• Conduct training needs analyses and translate learning objectives into appropriate content formats and modalities.
• Build courses using Articulate 360 (Storyline/Rise) or similar tools; publish and manage SCORM/xAPI content on Cornerstone OnDemand.
• Administer content on Cornerstone, upload courses, configure curricula and learning assignments, and troubleshoot learner access issues.
• Partner with SMEs across geographies to gather content, validate accuracy, and incorporate feedback.
• Use Cornerstone reporting and analytics alongside learner feedback to evaluate content effectiveness and drive improvements.
• Manage multiple design projects simultaneously, maintaining quality standards and meeting deadlines.

What We're Looking For

• 3-5 years of hands-on experience in instructional design or e-learning development.
• Hands-on experience with Cornerstone OnDemand, including content uploads, curriculum configuration, learning assignments, and reporting.
• Proficiency in Articulate 360 (Storyline and/or Rise) or Adobe Captivate.
• Experience publishing SCORM/xAPI content to an LMS.
• Strong storyboarding, scripting, and visual design sensibility with attention to learner UX.
• Comfortable working with global stakeholders and managing SME relationships independently.
• Bachelor's degree in Instructional Design, Education Technology, HR, or a related field.

Nice to Have

• Exposure to video editing tools (Camtasia, Adobe Premiere) or graphic design tools (Canva, Adobe Suite).
• Familiarity with learning measurement frameworks (Kirkpatrick Model).
• Portfolio of e-learning samples, storyboards, or facilitator guides.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.