About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Business Expertise -

• Coaches a team of 10-15 associates and motivates them to achieve team goals and departmental KPI's
• Validating and ensuring the delivery and adherence to training and competency requirements

Functional Knowledge -

• Analyse technical process documents (calculation notes, specifications, etc) and ensure these are up to date.
• Diagnosing and assessing areas of risk and opportunity to identify and remediate service issues ensuring to

maintain the service quality and overall client experience.

• Identify, facilitate and implement process improvement ideas by working closely with inter departmental resources.
• Managing stakeholder communications across multiple lines of business on operational milestones, process changes and

escalations.

• Drive versatility within team by regular analysis of cross skilling requirements and facilitate training environment.

Problem Solving -

• Driving appropriate data oriented analysis and adoption of technology solutions for process improvement by aiming

quality to achieve operational and business goals.

• Conducting root cause analysis to ascertain the escalations/ complaints and implementing mechanism for control.
• Ensuring compliance to internal and external regulations by validating the team's output through audits.
• Driving efficiency projects within the team by aiming on lean processing and robotics implementation.

Interpersonal skills -

• Build strong partnership with teams in UK to facilitate an effective communication line to enable a smooth functioning of

the business.

• Provide expert technical support to the team in various methods such as query solving, referral analysis and lessen UK

dependency

• Carry out refresher / process training for existing / new team members

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.