Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We're the pride of Ireland. Bord Gáis Energy have been powering the nation's homes and businesses for almost 40 years. But now, we're so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we're at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.

Collections, Process & Performance Analyst

Location: Dublin | Hybrid working, 1 day per week in the office.

Permanent

The Job

The Collections Process & Performance Analyst is responsible for delivering data-driven insight, operational process ownership and continuous improvement across the end-to-end payments and collections lifecycle. The role supports effective credit management across commercial, residential and services products. The role is focused on improving collection performance, reducing arrears and bad debt exposure, optimising payment and collections processes, strengthening vendor and KPI governance, and ensuring robust audit trails and measurable benefit realisation.

What you'll be doing:

• Analyse payments and collections data to identify trends, risks, root causes and improvement opportunities for collection, cure rates, ageing arrears, and payment success rates,
• Implement new processes and process enhancements to reduce bad debt, improve collections performance and payment outcomes, embedding benefit measurement.
• Drive automation opportunities across payment and collections processes, including reporting.
• Support and deliver change initiatives, ensuring changes are clearly defined, controlled and aligned to business priorities.
• Support and help manage the end-to-end collections processes across commercial, residential and services products.
• Develop, maintain and enhance accurate, timely and insightful KPI reporting.
• Build strong working relationships with internal operational teams, Finance, Risk, Business Intelligence and external agencies/vendors.
• Support the development and refinement of bad debt provisioning methodologies and related performance measures.
• Support governance and control expectations for write-off, refund and disconnection processes.

Skills & Experience:

• Strong understanding of collections, payments and credit risk principles.
• Good understanding of end-to-end collections processes across commercial, residential and services products.
• Knowledge of write-off, refund, disconnection and third-party agency processes.
• Proven experience in data analysis, KPI reporting and performance optimisation.
• Advanced Microsoft Excel skills, including pivot tables, modelling and data manipulation.
• Experience with Power BI or equivalent data visualisation tools.
• Understanding of process improvement methodologies such as Lean, automation and operational control design.
• Strong analytical and problem-solving capability with a data-driven mindset.
• Ability to translate data, operational evidence and stakeholder feedback into clear, actionable recommendations.
• Good decision-making skills, with the ability to prioritise risks, actions and improvement opportunities.
• Strong organisational and planning skills with the ability to manage multiple priorities and deliver to deadlines.
• Excellent communication skills with the ability to influence stakeholders at all levels.

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.