Job Description

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a fixed-term contractor position.

For International Card Services (ICS), supplier payments are one of the most important business growth strategies.
SME Account Development plays a critical role in achieving this business strategy.
This position is responsible for administrative and support tasks related to SME Account Development.

Responsibilities

Administrative and support tasks for SME Account Development:

• Initial handling of inbound customer phone calls
• Data entry, management, and processing
• Preparation and management of documents
• Other ad-hoc tasks

Qualifications

• Basic skills in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  (Excel skills such as experience with pivot tables and functions are preferred)
• Business-level typing speed
• Strong communication skills
• Accuracy in processing tasks while adhering to relevant laws and internal policies
• Team player
• Strong sense of responsibility to see tasks through to completion
• Ability to adapt to changes in procedures and operational rules
• Ability to analyze tasks, improve processes, and solve problems
• Native Level of Japanese language

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.