Job Description

As part of the Global Litigation and Investigations Team within the General Counsel's organization of Amex, the Legal Operations Specialist will provide dedicated support for the processing of third-party legal orders.

Responsibilities

• Open and maintain legal matters within the case management system, ensuring all information is accurately documented and tracked.
• Review and assess the validity and sufficiency of legal orders and information requests in accordance with applicable laws, regulations, and American Express policies and procedures.
• Analyze legal requests to determine scope, identify responsive accounts and records, and establish appropriate fulfillment requirements.
• Conduct research across internal systems and platforms to identify, collect, and validate information responsive to legal orders.
• Retrieve and compile responsive documents from American Express databases, applications, and record repositories.
• Prepare correspondence, cover letters, and fulfillment packages for delivery to requestors, ensuring accuracy, completeness, and compliance with applicable requirements.
• Coordinate the production and transmission of responsive records in accordance with established procedures and service level expectations.
• Maintain accurate case documentation and audit trails throughout the lifecycle of each legal matter.
• Ensure strict compliance with country-specific laws, regulations, privacy requirements, records retention obligations, and American Express policies and procedures.
• Escalate complex, high-risk, or unusual requests to appropriate legal and management stakeholders as required.
• Support quality assurance, operational excellence, and continuous improvement initiatives to enhance the efficiency and effectiveness of legal order processing activities.

Qualifications

Minimum Qualifications:

• Graduates in law or related subjects.
• 0-2 years of experience in an operations team/ in-house legal department.
• Articulate and fluent verbal and written English.
• Sense of urgency, ability to discern critical matters and to meet deadlines.
• Strong computer skills with proficiency in MS Office Suite.
• Able to work independently and as a team player.
• Strong written and oral communication skills.
• Meticulous with attention to detail, able to analyze and problem solve.
• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms.
• Able to work productively in a fast-paced environment with shifting priorities.
• Excellent organization and time management skills.
• Able to maintain confidentiality of sensitive information.

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.