Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As a Contract Management Administrator, you will play a key role in supporting contract lifecycle activities within Aon's Global Account Management System (GAMS). You will be responsible for ensuring the accuracy, compliance, and integrity of contract records while delivering high-quality administrative support to internal stakeholders. This role requires strong attention to detail, excellent organizational skills, and a commitment to continuous process improvement.

What the day will look like

• Managing the full contract lifecycle within GAMS, including contract creation, updates, renewals, amendments, and terminations.
• Maintaining accurate contract records in line with company policies, compliance requirements, and service standards.
• Acting as a key point of contact for contract administration activities and contractual queries.
• Supporting contract change management processes, ensuring appropriate governance, approvals, documentation, and communication.
• Supervising contract-related performance metrics and service levels to identify opportunities for improvement.
• Contributing to process transformation initiatives, system enhancements, and operational improvement projects.
• Creating and maintaining process documentation, standard operating procedures (SOPs), and training materials.
• Driving operational perfection through process standardization, workflow optimization, and continuous improvement initiatives.
• Collaborating with stakeholders across multiple teams to ensure efficient and effective contract management processes.

Skills and experience that will lead to success

• Experience in contract administration, contract lifecycle management, or a related operational support role.
• Strong attention to detail and ability to maintain high levels of data accuracy.
• Understanding of contract governance, compliance, and change management principles.
• Experience developing process documentation, SOPs, and training materials.
• Strong analytical and problem-solving skills.
• Excellent organizational and prioritization abilities.
• Effective communication and stakeholder leadership skills.
• Ability to work collaboratively within a global and cross-functional environment.
• Continuous improvement mindset with a focus on operational perfection and customer service.

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