General Information

Position
SAP Service Manager with German | Poland

Work arrangement
Full-time

City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country
Poland

Department
Consulting

Team
Enterprise, Technology & Performance

Area of interest
Consulting

Way of work
Hybrid

Description & Requirements

Who we are looking for

We are seeking an experienced and dynamic SAP Manager to join our SAP Operate team. We are looking for candidate who speaks German, English and Polish. The successful candidate will take responsibility for operational tasks and oversee a team of SAP Support Consultants in Central Europe, to ensure exceptional service delivery to our clients in Western Europe.
This is an exciting opportunity to lead a talented team, drive operational excellence, and contribute to the success of high-profile projects.

What we expect from you:

• 4+ years in SAP management, with a proven track record in leading teams and delivering SAP support services.
• In-depth knowledge of SAP systems and AMS processes.
• Experience in operational tasks (incident&problem management, SLA and KPI monitoring, etc.)
• Previous leadership and team management experience - ability to manage a cross-functional delivery team.
• Know ledg e of SAP Activate, Agile, Waterfall, or similar project methodologies.
• German language is a must.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a multicultural and geographically dispersed team environment.
• Polish & English at excellent level - you will use them every day.
• EU passport - you may have business trips within the EU
• Knowledge of SAP Concur is an advantage.

Your future role

• Team Management: Lead and manage a team of SAP Support Consultants and Service Desk Consultants across multiple locations.
• Service Delivery: Ensure the effective delivery of Application Management Services (AMS) to our clients, maintaining high standards of performance and customer satisfaction.
• Project Leadership: Oversee the planning, execution, and completion of SAP-related projects, ensuring they align with client requirements and timelines.
• Client Engagement: Build and maintain strong relationships with clients, understanding their needs and ensuring responsive and proactive support.
• Continuous Improvement: Identify opportunities for process enhancements, implementing best practices to improve service efficiency and quality.
• Stakeholder Communication: Act as the primary point of contact for stakeholders, providing regular updates on project status and performance metrics.

What we offer

• New professional challenge and leadership role - be part of the strategic growth of the SAP Operate division in Poland and Central Europe
• Collaborative Environment: A supportive and inclusive workplace where your ideas and contributions are valued.
• Long-term development and career growth
• Working in a hybrid mode in one of our offices located in Katowice, Poznań, Warsaw or Wrocław.
• International, experienced team with an informal atmosphere
• And a wide range of benefits: cafeteria, private medical care, professional training and certification, travel insurance, multi-sport card, regular team building events and much more

Are you interested and would you like to learn more? Let us know and we will contact you for more information.

Selection process

1) CV verification.
2) German language online assessment (20 minutes)
3) 15 minutes phone call with Recruiter.
4) Interview with Director (1 hour)

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step - press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

About the team

Learn more about our SAP Team - click here .

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