Company Description

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Job Description

We are looking for an Infrastructure Engineer to join Sopra Steria Polska and work within a team supporting a major client in the French telecommunications sector, with over 20 million customers.

Working hours: 8:00-18:00, plus on-call duties outside of business hours on a rotational basis, including weekly and weekend shifts.

Please note that we can only offer cooperation to candidates located in Poland who are willing to commute to our office in Katowice.

Responsibilities:

• Administration and maintenance of business applications for a French-speaking client
• Monitoring application performance and ensuring high availability and stability
• Incident and problem management (2nd and 3rd line support), including troubleshooting and root cause analysis
• Infrastructure extension or update (patching, upgrade, deployment)
• Collaboration with cross-functional teams
• Creation and maintenance of technical documentation and operational procedures
• Continuous improvement of system performance and reliability

Qualifications

Must have requirements:

• 2+ years of commercial experience in a similar position
• Proven experience in managing infrastructure lifecycle activities, including extension, patching, upgrades, and deployment processes
• Very good command of French (min. B2) - daily communication with the client
• Experience in application administration / application support
• Knowledge of operating systems
• Experience with VMware
• Hands-on experience in application monitoring and incident analysis
• Strong troubleshooting and problem-solving skills
• Strong communication skills to collaborate with cross-functional teams
• Proactive and detail-oriented
• Ability to document processes and share knowledge effectively
• Being open to occasional business trips abroad and regular visits in our office in Katowice (1 day per week)

Nice to have requirements:

• Experience with UCS, OpenShift, Pure Storage

Additional Information

What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
• ADDITION: free parking, fresh fruits, workation.

In case of questions, please contact the HR team.

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.