Location: Europe (Remote)


Job Type: Full-time, Permanent


Industry: Telecom / Software (OSS & BSS)


Work Mode: Remote (with occasional on-call or shift support)


Job Summary



We are looking for a
Production Engineer to support and maintain live production systems used by global customers. The role focuses on
SQL Server databases, cloud infrastructure (AWS), system troubleshooting, and production support . You will work closely with customers, internal engineering teams, and operations to ensure system stability, performance, and reliability.


Key Responsibilities

• Provide production and application support for live systems


• Manage and maintain Microsoft SQL Server databases


• Troubleshoot performance issues, database errors, and system outages


• Perform database maintenance (backups, indexing, monitoring, recovery)


• Execute application patches, upgrades, and releases with minimal downtime


• Plan and perform data refreshes and database migrations across environments


• Support cloud infrastructure on AWS (EC2, EBS, backups, monitoring)


• Analyze root causes of incidents and implement long-term fixes


• Communicate clearly with customers and internal teams on issue status


• Document solutions, procedures, and best practices

• Bachelor's degree in Computer Science or related field


• 5+ years of experience in Production Support, Application Support, DBA, or Engineering Support


• Strong hands-on experience with:
  
  
  
  
  • Microsoft SQL Server & SQL
  
  
  • Database performance tuning and troubleshooting
  
  
  • Windows and/or Linux environments
  
  


• Experience with:
  
  
  
  
  • Patching, upgrades, and migrations
  
  
  • Cloud platforms, preferably AWS
  
  


• Strong problem-solving and communication skills

• Experience in telecom OSS/BSS systems


• Knowledge of Python, Docker, or MicroStrategy


• AWS, Microsoft, or SQL certifications


• Experience working with global customers and 24×7 systems

• Work remotely with a global team Shifts 8 AM to 5PM (Flexible to
  adjust to 24*7 rotation when
  required to meet SLA)


• Support mission-critical systems used worldwide


• Gain exposure to cloud, databases, and enterprise-scale production systems


• Opportunity to grow into senior engineering or DevOps roles