Job Description

This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction.

As a Client Service Account Manager - Associate in the Trade & Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.

Job Responsibilities

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions in our Case Management System .
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Perform the review of Guarantees, SBLCs subject to local requirements
• Resolve complex client inquiries related to trade finance transactions.

Required Qualifications, Capabilities, And Skills

• Proficient in Arabic and English languages.
• Core Trade Product experience including, guarantee, SBLC and Commercial LC
• Strong focus on client satisfaction and relationship building.
• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.

Preferred Qualifications, Capabilities, And Skills

• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.