MS Dynamic 365 Solution Architect / Business Analyst

Cognizant Singapur

Gepostet vor 18 Stunden Festanstellung Competitive

Solution Architect / Business Analyst (Microsoft Dynamics 365 Customer Insights)

Position: Solution Architect (Microsoft Dynamics 365 Customer Insights)

Project

Implementation, Migration, Licensing and Support of the Alumni System based on Microsoft Dynamics 365 Customer Insights, Dataverse, Power Platform and Power Pages.

Role Summary

The Solution Architect Consultant will serve a dual role as both Solution Architect and Lead Business Analyst for the Alumni System project. The consultant will work closely with business stakeholders to understand requirements, analyse business processes, design future-state solutions, and lead the technical architecture of the system.

The consultant will be responsible for translating business requirements into solution designs, ensuring alignment between business objectives and technical implementation, while providing leadership across architecture, integration, security, data migration, and delivery governance. The role will support the implementation of a centralized alumni engagement platform comprising alumni records management, communications, events management, digital alumni cards, surveys, reporting, and integrations with systems.

Key Responsibilities

A. Business Analysis Responsibilities

Requirements Gathering

Conduct workshops, interviews and requirement gathering sessions with stakeholders.
Analyse current-state business processes and identify opportunities for improvement.
Gather functional and non-functional requirements.
Facilitate requirement clarification and prioritisation sessions.
Document business requirements, use cases and user stories.

Business Process Analysis

Review existing alumni-related processes and systems.
Analyse business workflows including:
- Alumni profile management
- Communications and EDM campaigns
- Event management
- Membership and digital alumni card processes
- Volunteer engagement
- Surveys and feedback collection
- Reporting and analytics
Design future-state business processes and operating models.

Stakeholder Management

Act as the bridge between business users and technical teams.
Translate business requirements into technical specifications.
Facilitate solution walkthroughs and requirement validation sessions.
Support user acceptance testing and business sign-off.

Functional Design

Prepare:
- Business Requirements Documents (BRD)
- Functional Specifications
- User Stories
- Process Flow Diagrams
- Gap Analysis Reports
- Solution Recommendation Papers

B. Solution Architecture Responsibilities

Solution Architecture Design

Design the end-to-end architecture for the Alumni System.
Develop architecture artefacts including:
- High-Level Design (HLD)
- Solution Architecture Document (SAD)
- Integration Architecture
- Security Architecture
- Data Architecture
Ensure solution scalability, maintainability and security.

Microsoft Dynamics 365 Solution Design

Lead the architecture and design of:
- Microsoft Dynamics 365 Customer Insights - Data
- Microsoft Dynamics 365 Customer Insights - Journeys
- Microsoft Dataverse
- Power Apps
- Power Automate
- Power Pages
Design alumni engagement, segmentation, marketing automation and communication journeys.

Data & Migration Architecture

Design alumni master data structures.
Define data governance standards.
Design migration strategy from existing Alumni Portal.
Review data mappings, cleansing activities and reconciliation results.
Ensure data quality and integrity throughout migration activities.

Integration Architecture

Design integrations with:
- Student Systems
- Microsoft Entra ID (Azure AD)
- Email platforms
- Reporting and analytics platforms
Define APIs, data exchange patterns and integration security controls.

Security & Compliance

Design role-based access controls.
Ensure compliance with security requirements and governance processes.
Review authentication, authorization and audit logging requirements.
Conduct security design reviews and recommend mitigation measures.

C. Solution Governance

Lead solution review sessions.
Review developer deliverables and technical designs.
Guide development teams on best practices.
Assess technical risks and dependencies.
Provide technical assurance during SIT, UAT and production deployment.
Support go-live and transition to application maintenance teams.

Required Qualifications

Degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
Microsoft Certified preferred:
- Power Platform Solution Architect Expert
- Dynamics 365 Functional Consultant or equivalent
Business Analysis certification (CBAP, CCBA or equivalent) preferred.
TOGAF certification preferred.

Experience

Minimum 7 years of solution architecture and business analysis experience.
Minimum 5 years of Microsoft Dynamics CRM / Dynamics 365 implementation experience.
Proven experience in Microsoft Dynamics 365 Customer Insights projects.
Experience leading requirement gathering and business transformation initiatives.
Experience with enterprise integration and cloud-based platforms.
Experience in higher education, public sector or customer engagement solutions preferred.

Technical Skills

Microsoft Technologies