Operations Analyst

Monex Singapur

Gepostet vor 1 Tag Festanstellung Competitive

Operations Analyst

Company Overview

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs - whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team on a daily basis, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner.

Job Overview

Operations carry out the designated day-to-day tasks to ensure the business operates efficiently and effectively. Focusing on Payments and Reconciliations, the role ensures the company mitigates financial risk and provides a valued service to its clients.

Key Responsibilities & Accountabilities:

MonFX Settlements

Liaise with Clients, Brokers and Banks to facilitate settlement of FX transactions and cash flows
Account and trade reconciliation and remediation
Inward/Outward payment entry
High standard payment error investigation and resolution
Timely preparation and reconciliation of the month end report for Finance
Perform monthly reports in accordance with Monetary Authority of Singapore submissions
Provide support and assistance in the daily handover for the Monex Group Operation Teams
Update and manage the day-to-day tasks without supervision
Proactive in team meetings suggesting relevant ideas and motions
Efficiently collaborate with developers to establish the organisation's technical vision and analyse usability and performance needs
Provide effective enhancements and ideas for production environment
Handle relevant client queries when necessary and seek support if needed
Performing administrative duties at best of ability, including answering phones, completing the daily checklist and business as usual activities
To be ever ready to assist and undertake in all ad-hoc tasks assigned
Supporting the Head of Operations with the enforcement of company policies and standards
Analyse requests for draw down, rolls, margin utilisation, 3rd party approvals and cooperate with relevant departments for the respective Client trades and payments
Perform training presentations and guidance to provide better understanding of Operations procedures to our peers;
Oversight account liquidity suggesting appropriate resolutions when required;
Build resilience in operations and still meet regular reporting and reconciliations;
Takes care, uses high attention to detail and extensive payment knowledge for the release of client and company payments.

MonFX Pay Support

MonFX Pay Client onboarding
Monitoring of support desk queries
Answering support telephone calls
Replying to support emails
MonFX Pay demonstrations for clients and staff
Support Traders and Salespeople with their respective Clients
Telephone walkthroughs to complete specific tasks
Follow up and pursue unsettled trades with Clients and dedicated Trader
Monitor positive client balances and chase Client payment instructions
Put forward recommendations for procedures to improve performance of MonFX Pay
Ensure positive Client experience through high quality service and communication to attain Client retention
Greet customers warmly and ascertain problem or reason for calling
Update and propose solutions to Head of Operations for system malfunctions
Provide assistance in Client investigations and completion

Qualifications & Skills

Prior experience working within a regulated firm
Strong knowledge of Global and jurisdiction: Banking, currency, country and Payment Regulations etc.
In-depth knowledge of the regulatory environment in which an FX firm and payment service provider operates
Clear grasp of the objectives and importance of risk management and compliance in regulated environments
Solid knowledge of FX markets, payments and derivative products
Advanced experience of International Payments, and different mediums of transfer i.e. SWIFT
Proficiency in performing accounting reconciliations
Ability to provide FX product solutions for internal processes and prospect clients on settlement of currencies
Strong aptitude for developing banking/brokering relationships and providers for communication channels
Forward thinking approach for operational analysis on innovative client processes
Capability to recommend and implement system enhancements to build a strong operational infrastructure for both client portal and internal processes
High level of currency and country regulation knowledge for FX products and payments
Ability to plan and implement cost effective initiatives relating to operational charges