Director - Project Management - Global VAT Compliance & Reporting (GVCR)

Make an Impact at RSM UK

Are you ready to lead and shape the future ofglobal VAT compliance and reporting? Join RSM UK as a Director within ourGlobal VAT Compliance & Reporting (GVCR) team and take ownership of astrategically important function delivering complex VAT compliance,e-invoicing, and reporting solutions across the UK, EU, and global markets.

Thisis a high-impact leadership role with responsibility for driving operationalexcellence, scaling delivery capability, enhancing client experience, andinfluencing the future direction of our managed compliance services. You willwork at the centre of a fast-evolving international tax and regulatorylandscape, partnering with senior internal and external stakeholders acrosstax, technology, operations, and client leadership teams.

AsDirector, you will lead the Project Management function responsible for theend-to-end lifecycle of global client engagements. From commercial handover andonboarding through to ongoing compliance delivery and transformationinitiatives. You will own the strategic oversight of client deliveryoperations, ensuring projects are executed efficiently, profitably, and to thehighest quality standards.

Youwill act as the senior point of accountability for delivery governance, clientsatisfaction, operational performance, and team leadership. This role requiresa commercially minded leader with strong programme management capability, theability to drive cross-functional collaboration at scale, and the confidence toinfluence senior internal and external stakeholders.

You will make an impact by:

• Leading our project management function as a director, responsible for a team of dedicated project managers and setting the strategic direction, operating model, and delivery standards for global compliance engagements.
• Take full ownership of the successful delivery of complex, multi-jurisdictional VAT compliance and e-invoicing projects across a diverse international client portfolio.
• Tracking and reporting of client deadlines, ensuring on-time delivery and a premium service is continually delivered.
• Drive operational excellence by identifying opportunities to improve processes, scalability, automation, governance, and client experience.
  Being the primary point of contact for new client engagements and escalation point for any team issues.
• Oversee the onboarding and implementation of new clients, ensuring effective mobilisation, risk management, resource planning, and stakeholder alignment.
• Coordinating internal teams to ensure all aspects of new client engagements are handled efficiently and effectively.
• Act as the senior escalation point for delivery, operational, and client-related matters, proactively managing risk and resolving issues to maintain service excellence.
• Being closely involved in the financial management of the department, specifically overseeing cost management processes and coordination of billing procedures and monthly reporting. Own commercial performance across client accounts, including budgeting, profitability, utilisation, forecasting, and recovery management.
• Acting as a conduit between our department and other business units within RSM, enhancing collaboration and joint opportunities.
• Build and maintain strong senior client relationships, acting as a trusted advisor and ensuring consistently high levels of client satisfaction and retention.
• Developing the team skillset. Lead, mentor, and develop high-performing project management teams, fostering a culture of accountability, collaboration, continuous improvement, and career development.
• Support business growth initiatives by contributing to proposals, client pitches, service development, and strategic transformation projects.
• Drive consistency and governance across project delivery methodologies, reporting frameworks, KPIs, and service quality standards.
• Champion innovation and continuous improvement, including the adoption of technology-enabled solutions, automation, and evolving e-invoicing and digital reporting requirements.