About the team



The Asset Management and Specialist Financial Support team supports the Bank and our customers by ensuring that when financial difficulties result in the properties being repossessed or there are Law of Property Act Receivers appointed the best return on the asset is achieved. We are passionate about doing the right thing for our customers and ensure we keep them at the heart of all we do.




Please note this role is based in Chatham




What you will be doing?



As an Asset Management Administrator, you'll play a key role in supporting the Asset Management team by delivering high-quality administrative support. Working within a collaborative and supportive environment, you'll help ensure daily activities are completed accurately, efficiently, and in line with agreed service levels.



This role offers an excellent opportunity to develop a strong understanding of mortgage litigation processes, providing a solid foundation for building a successful career in financial services.




Please note-this is a Fixed Term contract for a period of 12 months



Your responsibilities will include...

• Maintaining the Asset Management Teams central mailbox.


• Providing administrative support for all properties in possession by liaising with Asset Management companies, Law of Property Act (LPA) Receivers & solicitors from repossession/appointment to the completion of the sale ensuring the systems are updated in accordance with reports and updates.


• Preparing Formal Demands and LPA appointments ensuring the right LPAs are appointed for the right properties.


• Responding to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policy and Asset Management processes.

What's in it for you?



We offer a base salary of £28,000-£30,000 per annum dependent on experience and location and a competitive benefits package including:

• 30 days annual leave


• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively


• Enhanced family-focused benefits


• Hybrid-working

Please use this link to see the fantastic benefits available at OSB: OSB Careers




About us



OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!




Do you have the skills?



We are looking for talented individuals who have the experience and knowledge set out below:

• Previous office experience in an administration role is essential.


• Intermediate skills in respect of Microsoft Word and Excel are essential


• Advanced skills in respect of organisation, prioritising and time management are essential


• GSCE/GCE qualifications in both Maths and English are essential.

Next steps



If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.



Still on the fence? Hear from our team or explore our process: OSB Careers



Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.



We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.



We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.



If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.




Diversity, Equity & Inclusion



Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.



Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.



We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.