GenAI Platform Run Manager



Salary: circa £72,000



Locations: Norwich/ Bristol/ Eastleigh/Leatherhead/ York



This is a great job for someone who enjoys leading technology operations teams and is excited by the opportunity to support and shape the future of Generative AI at Aviva.



You'll be confident working across multiple teams, driving operational excellence and helping to deliver reliable, secure services that make a real difference across the business.




A bit about the job:



Oasis is Aviva's Generative AI platform, helping colleagues work smarter and deliver better outcomes for our customers. As our Oasis Run & Operations Manager, you'll lead the team responsible for keeping the platform secure, resilient and available as adoption continues to grow.



You'll work closely with engineering, security, cloud infrastructure and business teams to improve operational performance and service reliability. You'll help ensure AI technologies are supported safely, responsibly and efficiently across Aviva. This is an exciting opportunity to play a leading role in one of Aviva's most innovative technology platforms.




Skills and experience we're looking for

• Experience leading technology operations, platform support or service management teams.


• Strong knowledge of IT service management processes, including incident, problem, change and risk management.


• Experience supporting enterprise cloud, Kubernetes or platform services and driving operational improvements.


• Strong stakeholder management skills, with the ability to work across technical and business teams.


• Experience delivering operational excellence through service improvement, cost optimisation and supplier management.

What you'll get for this role:



Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £72,000 for National based (depending on location, skills, experience, and qualifications)


• Bonus opportunity 10% of annual salary - Actual amount depends on your performance and Aviva's


• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in


• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days


• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme


• Brilliantly supportive policies including parental and carer's leave


• Flexible benefits to suit you, including sustainability options such as cycle to work


• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others


• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be




Aviva is for everyone:



We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.



We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.



To find out more about working at Aviva take a look here



We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.



We'd love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on 07353138456 or send an email to harjot.kaur@aviva.com