Job Description



Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.




Responsibilities

• Maintaining expected case load of property claims.


• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.


• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.


• Providing support and advice to policy holders with respect to their claims


• Setting loss reserves.


• Preparing first reports by collecting and summarising information required.


• Where possible settling claims after determining liability, client's instructions, and authority levels.


• Controlling claim costs.


• Type client reports in an accurate and timely manner.


• Adhere to insurer client Service Level Agreements and processes.


• Update Claims Management System as required.


• Effectively deal with service/product replacement providers.


• Comply with and maintain Service Level Agreements and Key Performance Indicators.


• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.


• Process daily outgoing mail in a timely manner.


• Archive files and retrieve archived files on request.


• Maintaining professional and technical knowledge through continuing education.


• Providing assistance to other offices in the event of a Catastrophe, as required.

Qualifications




Essential:

• Experience in management of General Insurance Claims


• Insurance Contracts Act/FSRA legislation awareness


• Stable work history


• Excellent communication skills


• Computer literate


• Ability to work without supervision


• Team player

Desirable:

• High Typing speed


• Client service focus


• High level literacy & adequate numeracy skills


• Word Processing


• Certificate IV in Loss Adjusting or General Insurance related desirable

About Us



Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.



With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this
One Crawford.



In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.




Our Commitment to Inclusion



At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:




Consciousness




Capability




Culture




We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process .



If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.



So, what are you waiting for? Apply today, we're looking forward to your application.