Job Description




AV Support Technician




London - On Site




Role Overview



Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.



Our people are our success, and we work as one team.



We are recruiting an AV Support Technician to be responsible for the delivery of a comprehensive, efficient and client-focused AV service across our meeting rooms, collaboration spaces and event environments.



The role sits within our Technology Services team in London and offers the opportunity to support a broad range of technologies, high-profile meetings, conferences, client events and collaboration services across the firm. The successful candidate will become a trusted technical expert and go-to contact for AV support, helping to drive exceptional service delivery and continuous improvement.




This role is 5 days a week on site and our standard working pattern for this role is a shift rota between 07:00 and 19:00, Monday to Friday (35 hours per week). Flexibility for occasional out of hours and weekend support is required.




Candidate Overview



We are looking for candidates who ideally hold the following skills and experience:

• Experience supporting AV technologies within corporate, professional services or enterprise environments.


• Exceptional customer service skills


• Hands-on experience supporting Microsoft Teams Rooms and video conferencing technologies.


• Knowledge of AV systems including displays, microphones, cameras, control systems and wireless presentation technologies.


• Experience troubleshooting audio, video, presentation and connectivity issues.


• Experience supporting live meetings, presentations, conferences, webinars or client events.


• Experience carrying out preventative maintenance, firmware updates and AV system upgrades.

What happens next?



Once your application has been submitted and reviewed, our Talent Acquisition team will share the outcome with you by email.



We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.




Our strength lies in our differences.



We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.



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