Why Ryan?

• Competitive Compensation and Benefits


• Business Connectivity Reimbursement (Phone/Internet)


• Gym Membership or Equipment Reimbursement


• LinkedIn Learning Subscription


• Flexible Work Environment


• Tuition Reimbursement After One Year of Service


• Accelerated Career Path


• Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle - from onboarding new clients to managing renewals and identifying growth opportunities.



This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.



This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.



This position is based Salford, M50




Duties and Responsibilities:



Client Onboarding and Engagement

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings.


• Build strong early-stage relationships and create a positive first impression.


• Clearly explain onboarding steps, required documentation, and service processes.


• Ensure a smooth and efficient transition to internal delivery teams.

Documentation and Process Management

• Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data).


• Ensure information is complete and accurate before handover.


• Maintain high-quality record-keeping and update CRM systems in real time.


• Monitor progress to minimise onboarding delays.

Ongoing Client Management s Renewals

• Maintain regular contact with clients throughout the service cycle.


• Track contract timelines and support renewal conversations.


• Reinforce the value delivered and address questions or concerns.


• Support retention by ensuring clients understand outcomes and next steps.


• Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion

• Identify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews.


• Position services in a consultative, client-centric manner.


• Collaborate with senior team members to convert growth opportunities.

Education and Experience:



Essential:

• Strong communication skills (phone, email, virtual meetings).


• Highly organised with strong attention to detail.


• Comfortable working to KPIs and performance targets.


• Ability to manage multiple clients and priorities.


• Confident handling client queries and managing expectations.


• Quick to learn and adaptable to new systems and processes

Desirable:

• Experience in property, business rates, or professional services.


• Background in onboarding, account management, renewals, or sales support.


• Knowledge of CRM platforms and document collection workflows.

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