Field Motor Engineer Somerset Area

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Jason Torr

Description

Division: Davies UKI
Reports to: Head of Engineering
Location: Field-based
Hours: 08:30 - 17:00
About the Role

We are looking for an experienced Field Engineer with a strong background in motor engineering and claims. This role requires expertise in vehicle inspection, repair cost negotiation, and claims management , supporting both customers and internal teams to deliver high-quality outcomes.

You will play a key role in assessing vehicle damage, providing valuations, and managing total loss settlements across a wide variety of vehicle types.

What will your day look like:

• Produce accurate, detailed, and high-quality engineering reports
• Assess, value, and negotiate vehicle repair costs
• Provide fair and accurate vehicle valuations
• Negotiate total loss settlements
• Apply detailed knowledge of salvage categories
• Manage claims through to resolution
• Liaise with repairers, customers, and internal teams
• Support colleagues and contribute to team success

Knowledge and Abilities:

Essential: Qualified to IAEA or ATA (VDA) standard

• Experience within insurer or independent engineering environment
• Strong understanding of claims processes and salvage categorisation
• Experience using estimating systems (e.g. Audatex, GT Motive, Glass's)
• Ability to inspect a wide range of vehicles including:
  • Cars
  • HGVs
  • Agricultural machinery
  • Caravans
• Excellent negotiation and communication skills
• Strong analytical and problem-solving ability
• Effective time management and prioritisation skills

Desirable:
AQP qualification

• Detail-oriented and structured approach
• Confident decision maker and negotiator
• Ability to work independently in a fast-paced environment
• Strong customer focus with complaint resolution experience
• Professional handling of sensitive and confidential information

#INDUKI

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan