Customer Service Advisor - Evenings FTC




Department: Claims Management




Employment Type: Fixed Term - Full Time




Location: Preston




Description



Davies are looking to recruit an experienced full-time Customer Service Advisor to join our growing Property team in
Preston.



At Davies
, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.




3 month Fixed Term Contract


Start date: 12th October 2026


Shift times: Monday - Sunday rolling rota working working 37.5 hours between 15:00 - 23:00


Location: Preston




What will your day look like:

• Respond to inbound calls from home emergency insurance customers


• Work to targets and KPI's in a friendly and professional call centre environment


• Support the customer through the journey of their claim from initial notification to resolution


• Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout


• Take excess policy payments, arrange boiler services and negotiate with contractors


• Opportunity to multi skill across many insurance product lines.

Knowledge and Abilities:

• Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage


• Previous contact centre experience is an asset but is not essential


• Excellent telephone manner with strong customer service skills and the ability to think on your feet


• Demonstrate strong attention to detail in all tasks


• Self-motivated and engaged


• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes


• Ability to use 'soft skills' such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident


• PC literate with excellent administrative skills.

Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan