We are looking for an experienced Office Manager to oversee the day-to-day running of the office and provide strong leadership to our administrative and support staff. This is a varied, hands-on role covering operations, people management, facilities, and administration. Previous healthcare experience is not essential, but proven experience managing a team is.

Key Responsibilities

1. Manage the day-to-day operations of the office, ensuring smooth and efficient running of all administrative functions
2. Lead, supervise, and support a small team, including managing workloads, clinical diaries, and performance
3. Act as the first point of contact for staff on operational and HR-related queries, escalating to senior management where appropriate
4. Ensure that targets are being met and that the team are motivated and driven to achieve them
5. Oversee patient administration processes, including appointment scheduling, correspondence, and record-keeping, working closely with the Patient Care Coordinator and clinical team
6. Manage office supplies, equipment, and facilities, liaising with suppliers and contractors as needed
7. Support recruitment, induction, and onboarding of new team members
8. Ensure compliance with clinic policies, data protection requirements, and health and safety standards
9. Support the Finance team with basic administrative tasks such as invoice processing and expense tracking
10. Collate and maintain data to support the Business Development team, including tracking key figures, preparing summaries, and helping monitor progress against business development targets
11. Assist with organising meetings, events, and conferences, including logistics and attendee coordination
12. Identify opportunities to improve office systems, processes, and efficiency
13. Provide regular updates and reports to senior leadership on office operations and team performance

Essential Skills & Experience

1. Proven experience in an office management or similar leadership role
2. Demonstrable experience managing, motivating, and developing a team
3. Strong organisational and multitasking skills, with excellent attention to detail
4. Confident communicator, comfortable liaising with staff, clinicians, and external suppliers
5. Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems
6. Ability to use initiative, solve problems, and manage competing priorities
7. Discretion and professionalism when handling confidential and sensitive information