Job Description



Job Responsibilities


• Maintain an integrated view of CSP21 priorities, milestones, dependencies, risks, decisions, and executive commitments.




• Coordinate reporting inputs across Transformation, Product, Technology, Finance, and Change Management teams.




• Develop and maintain scorecards and dashboards that track key performance indicators, objectives and key results, and business outcomes.




• Partner with Finance to track transformation investments, forecasts, spend, business case assumptions, and value realization.




• Support governance forums and leadership operating rhythms, including agendas, materials, decisions, actions, and follow-up.




• Identify gaps, emerging risks, and issues requiring leadership attention, and drive timely resolution or escalation.




• Improve reporting standards, templates, processes, and source information to strengthen accuracy, consistency, and efficiency.




• Support annual planning, prioritization, and executive readiness across CSP21 and related transformation initiatives.




• Act as a strategic thought partner to the Head of Marketing Transformation and influence stakeholders across a matrixed organization.

Job Requirements


• 7 years of experience in business management, transformation, strategy, consulting, operations, finance, program management, or a related field.




• Experience leading executive reporting, communications, governance, or business management processes.




• Exceptional written and verbal communication skills, including the ability to create concise, executive-ready presentations.




• Demonstrated ability to synthesize complex information into clear insights, recommendations, and decisions.




• Strong financial acumen with experience supporting investment, budget, forecast, or business case reporting.




• Experience developing performance reporting using key performance indicators, objectives and key results, scorecards, or dashboards.




• Proven ability to establish structure, operating rhythms, and accountability across complex initiatives.




• Strong analytical, organizational, problem-solving, and prioritization skills.




• Experience supporting senior executives and preparing materials for high-visibility leadership forums.




• Proven ability to influence stakeholders and drive outcomes without direct authority.




• Ability to operate effectively in a fast-paced, highly matrixed environment with sound judgment and discretion.

Additional Information


• High-visibility role supporting senior leaders and enterprise transformation priorities.




• Opportunity to help strengthen how CSP21 progress, investments, outcomes, and risks are managed and communicated.




• Individual contributor role requiring significant cross-functional leadership and influence.




• Role may evolve as CSP21 reporting, governance, and initiative oversight mature.




About Us



Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.



We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.



Equal Opportunity Employer/Disability/Veterans




About the Team



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.