Vacancy Name
Business Support Administrator

Vacancy No
VN2259

Employment Type
Permanent

Duration
N/A

Location City
Chester

Location Country
United Kingdom

Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description
Join our team as a Business Support Administrator! Reporting to the Office Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you'll play a key role in ensuring the smooth running of the office and operations within a leading accountancy group.

Key Responsibilities
Office Management and Reception:
• Provide outstanding service as the first point of contact for clients, answering calls and greeting visitors with a professional and friendly demeanour.
• Maintain the cleanliness and organisation of the office and facilities, to uphold a professional and welcoming image.
• Conduct regular health and safety checks to maintain a safe working environment for staff and clients.
• Monitor and efficiently manage tasks in the team inbox, ensuring all actions are completed promptly.
• Provide administrative support for client-related tasks, contributing to the smooth operation of the business.

Business Support:
• Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Ensure scanning, filing, and organisation of documents on CCH.
• Support the onboarding process for new clients, maintaining compliance and practice assurance within Xeinadin guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Ensure client data and the practice management system (CCH) is maintained

Projects (as required):
• Be a contact for the office to support regional and enterprise level projects.
• Work with other offices to facilitate the standardisation of processes and procedures.

Key Requirements
Proven experience in administration within a fast-paced, professional environment.

Additional Requirements
• Some knowledge of statutory accounts and accounting processes.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to pick up new IT systems.
• Excellent time management skills, capable of handling multiple deadlines concurrently.
• Ability to meet strict administrative deadlines consistently.
• Strong communication skills, both verbal and written, with confidence to liaise at all levels.

Model
Office Based

Salary
Competitive

Benefits
Benefits
• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme - 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
*subject to exceptions and business needs