Job Description



Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.




Responsibilities

• Support Adjusters in the management of a varied portfolio of property insurance claims.


• Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.


• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.


• Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.


• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.


• Maintain accurate claim records and ensure service level agreements are met.

Qualifications




Essential:

• Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.


• Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.


• A positive, initiative-taking and customer-focused approach.


• Strong organisational skills with the ability to manage competing priorities effectively.


• High level of diligence and commitment to delivering quality outcomes.


• Ability to work both independently and collaboratively within a team environment.

Desirable:

• Previous experience handling property claims, including domestic and/or commercial claims.


• Understanding of policy coverage and claims investigation processes.


• Experience of working within a customer service-driven environment.


• Progress towards, or interest in obtaining, relevant insurance qualifications.

About Us



Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.



With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this
One Crawford.



In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.




Our Commitment to Inclusion



At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:




Consciousness




Capability




Culture




We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process .



If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.



So, what are you waiting for? Apply today, we're looking forward to your application.